With Fecken-Kirfel, you can rely on experienced customer service engineers who will respond to your enquiries and resolve your issues quickly, reliably and competently. Thanks to their in-depth specialist knowledge and many years of practical experience, they find efficient solutions – even for complex challenges – thereby ensuring the smooth operation of your systems.

    Furthermore, you benefit from a fast and long-term secure supply of spare parts. Our optimised warehousing and logistics processes guarantee short delivery times and high availability of all key components. Combined with our exceptional flexibility, we can respond individually to your requirements and reduce downtime to a minimum.

    This is how we ensure that your production remains efficient at all times – today and in the future.

     

    Service and maintenance worldwide

    Through our international offices and our technical customer service team in Aachen, we are here to assist you worldwide. Specially trained staff will support you with the installation, commissioning of machinery and on-site repairs. In addition, we can advise you on any modifications or upgrades you may require and carry these out directly. On request, Fecken-Kirfel can supply the spare parts you need at any time, and our technicians will install them professionally in your plant if required. We stock a wide range of in-house manufactured wear parts, such as cutter discs, band saws, and grinding and dressing stones, available directly from stock.

    Teleservice or remote maintenance

    You can activate Teleservice with just a few clicks on the control terminal of our latest machines running the Windows operating system. Via remote maintenance, our service staff will guide you through the necessary steps to identify the cause of the fault or, if necessary, resolve it. In addition, you can contact our technical support team by phone or email from Monday to Friday between 7.30 am and 4.15 pm.

    Training courses

    When a new cutting machine is delivered, your staff will receive comprehensive training in the operation, maintenance and software of our systems. For contour cutting machines, we offer CAD training on creating contours and cutting lines at our site in Aachen. This usually takes place before the machine is delivered. You are, of course, also welcome to book refresher courses or advanced training.

    Rénovation

    Upon request, we can replace the entire electronic system in older machines with the latest technology: from the IPC controller and control cabinet to the electric motors. For existing CNC cutting centers, we can replace the compact CNC controller with modern modular CNC controllers.

    Service request

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