Dear Ladies and Gentlemen,
At the moment, we all are worried by many concerns. We bother about the health and well-being of our families, friends, and employees. At the same time, we are also concerned about possible effects of the current situation on our own company and on the companies of our business partners. It is not easy to remain calm and focussed in the face of such a disturbing situation. We decided to maintain the usual level of support for our customers to the greatest possible extent.
In order to ensure a continued high level of support, we implemented general measures - such as stricter hygienic rules and practice, as well as reduced physical contacts. We also took precautions for the protection of our employees and to ensure our operational capacity. In all our endeavours, we place a special focus on ensuring the availability of your contact persons as well as our delivery capacity.
We are available
You can still reach your contact persons in our customer service and in our sales and technical departments via telephone or e-mail. We will take care of all your inquiries, and our competent staff will gladly be at your entire disposal to answer your questions. Due to official travel warnings and travel bans, we are forced to temporarily suspend or restrict all travel activities of our employees, especially after-sales service and sales managers. Of course, we still welcome visitors – under consideration of the applicable precautionary measures.
We still deliver
Due to our high in-house production rate, all mechanical parts can still be produced and delivered to our customers – if needed, also at short notice. Our foresighted stockholding allows us to presently provide you with electronic components as usual.
Thanks to our excellent and cooperative partnership with our customers and suppliers, the solid economic strength of our company and the exceptional commitment and flexibility of our team, we can still offer the best possible service to you even in these difficult times. Please do not hesitate to contact us.
Thank you very much for your continued confidence in this challenging situation.
Your Fecken-Kirfel team